Frequently Asked Questions
Everything you need to know about the Ultimate Cooking Experience.
How do I light my Big Green Egg?
For best results, use Big Green Egg 100% Natural Lump Charcoal and SpeediLight Natural Charcoal Starters. Never use lighter fluid or charcoal briquettes, as they can impart chemical flavors and damage the ceramic.
What is the shipping policy for EGGs and large accessories?
Large items are shipped via specialized freight carriers to ensure safe delivery. Most orders are processed within 2-3 business days, and you will receive a tracking number once your shipment is on its way.
Does the Big Green Egg come with a warranty?
Yes, every Big Green Egg comes with a limited lifetime warranty for the ceramic components to the original purchaser. Metal parts and accessories have varying warranty periods ranging from 1 to 5 years.
Can I use my Big Green Egg in the rain or snow?
Absolutely. The high-quality ceramics are designed to withstand extreme temperature fluctuations and outdoor elements. However, we recommend using a grill cover when not in use to protect the metal components.
What is your return policy for online orders?
We accept returns on unused, unopened merchandise within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer, and certain restrictions apply to large freight items.
How do I control the temperature while cooking?
Temperature is controlled by adjusting the patented air flow system. Opening the bottom draft door and top vent increases oxygen flow for higher temperatures, while closing them lowers the heat.